Your returns are subject to the rules below, which include rules about Fair Use. For all returns, we aim to refund you within 14 days of having received the returned item in our warehouse.

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

If you return a defective item to us or the item you ordered was not the one you received, we will examine your order and the item, and where we determine acting in our sole discretion that the item is defective or not the one you ordered, we will provide you with a full refund including a refund of the delivery charges for sending the product to you and the return charges incurred by you when returning your items.

After that?

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging and all our brand tags.

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your legal rights.

Fair use

Where we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, returning items worn/used and not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated accounts.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your legal rights.